Unreasonable Hospitality

Recommended for: All Staff Levels Training Credit: 60 Minutes In this one-hour online training you will delve into the transformative principles of hospitality as illustrated in Will Guidara’s groundbreaking book, Unreasonable Hospitality. As a former co-owner of the acclaimed Eleven Madison Park, Guidara redefined the guest experience through a relentless commitment to going above and beyond what is expected. This course will explore key concepts from the book, such as the power of personalization, creating memorable moments, and the importance of a service-first mindset. Through real-world examples and actionable insights, you will learn how to infuse their interactions with a level of care and attention that turns ordinary experiences into extraordinary ones. By the end of the training, you will be equipped with practical strategies to apply the principles of unreasonable hospitality in your role, fostering deeper connections and leaving a lasting impact on those we serve. Learning Objectives: - Understand the core concepts of unreasonable hospitality and their relevance in our industry. - Identify ways to personalize interactions to exceed expectations. - Learn techniques for creating memorable moments that delight and surprise. - Gain insights into fostering a culture of service excellence within teams. This course is ideal for professionals in hospitality, customer service, leadership, and anyone interested in elevating their approach to making others feel valued and appreciated.