Exceptional Customer Service Experience

Recommended for: All Supervisor and Manager Levels Training Credit: 20 Minutes Sir John Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. He tells the story when he first met Ruth, the owner of a smaller optical shop and why he keeps going back to this shop for many years - it's all about the exceptional customer experience they deliver in this shop. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies.